Privacy policy

This privacy policy explains how Tetronix Inc. ("Carvio," "we," "us," or "our") collects, uses, and protects your personal information when you use carvio.ca and the Carvio platform.

What we collect

Information you provide

When you create an account, request a demo, or contact us:

• Name, email address, phone number
• Dealership name and business address
• Payment and billing information (via Stripe)
• Anything else you choose to share (demo notes, support messages)

Platform data

Data you create while using Carvio:

• Vehicle inventory records (VIN, specs, pricing, photos)
• Customer and lead information
• Deal records and documents
• Messages sent and received through the inbox

In plain English: we store what you put into the system. That data is yours — we just host it for you.

Automatic data

When you visit our website, we may collect IP address, browser type, pages visited, and device information. This helps us understand usage and improve the product.

How we use your information

• Provide and improve the Carvio platform
• Process payments and send transaction-related communications
• Respond to support requests
• Send product updates and feature announcements
• Analyze usage to improve the experience
• Detect and prevent security issues

We do not sell your personal information. We do not use your dealership data (inventory, customers, deals) for any purpose other than providing the service to you.

How we share your information

We only share your data with:

• Service providers (sub-processors) — cloud hosting, payment processing, transactional and dealer-initiated email and SMS delivery, and analytics. They access your data only as needed to provide the service and are bound by written confidentiality and data-protection obligations. See the Sub-processors section for the current list.
• Legal authorities — when required by law or court order.
• Business transfers — if Tetronix Inc. is acquired or merged, your data may transfer. We will notify you.

In plain English: we don't share your data with advertisers, brokers, or anyone who isn't directly helping us run the service.

Sub-processors

Carvio engages a small number of third-party providers to operate the platform. Each is a "sub-processor" that processes personal information on our instructions, under a written agreement requiring appropriate security and confidentiality. The categories of sub-processors we currently use include:

The current named list of sub-processors — including the specific vendor, processing region, and purpose — is available to dealers on request and under our Data Processing Addendum. We provide reasonable advance notice (through the platform or by email) before adding or replacing a sub-processor that processes personal information.

Messaging & communications

Carvio offers messaging features that let dealers send and receive emails and SMS with their leads, customers, and prospects through the platform. When a dealer sends a message:

• Message content, recipient identifiers (email address, phone number), sender identification, timestamps, and delivery status are processed by Carvio and routed through the relevant email- or SMS-delivery sub-processor.
• Replies and inbound messages from recipients are received through the same sub-processors and stored on the dealer's account.
• Where a recipient opts out (for example by replying STOP, clicking "unsubscribe," or contacting the dealer), we record the opt-out on the dealer's account so that further messages to that recipient through Carvio are blocked.

Dealers are the controller of the contact data they upload or generate in Carvio and are responsible for ensuring they have a lawful basis to contact each recipient. Carvio acts as a processor for that contact and message data on the dealer's behalf. See our acceptable use policy for the rules dealers must follow when using messaging features.

In plain English: when you message a customer through Carvio, we route the email or text through a delivery provider, log the delivery, store the conversation on your account, and honor opt-outs on your account.

Carvio Companion browser extension

Carvio Companion is an optional Chrome extension that moves a dealership's customers from the platform it is leaving into its Carvio account. A dealership staff member with permission to move customers starts every move from Carvio.

What it reads

While a move is running, Companion reads customer records from the previous platform, in the browser tab where the staff member is already signed in:

• Customer names
• Email addresses and phone numbers
• Postal addresses
• Contact preferences, including which channels a customer agreed to or refused
• The record's reference number and when it was created and last updated

It does not read birthdays, government ID numbers, notes, financial details, passwords or cookies, and it does not read other websites or your browsing history. It never changes anything in the previous platform. If a future version reads anything more, we will update this section before that version is released.

Where it goes

Records go straight from your browser to your dealership's Carvio account over an encrypted connection, and nowhere else. Companion has no advertising or analytics and shares nothing with third parties. Once in Carvio, customers are platform data like any other, covered by the rest of this policy, with the dealership as controller and Carvio as processor.

What stays in your browser

• A connection to Carvio that lasts 30 minutes, is kept only for the browser session, and is deleted when you disconnect. Companion never holds your Carvio or previous-platform password.
• The move's progress, so a paused or interrupted move picks up where it stopped.
• At most one batch of customers waiting for Carvio to confirm it has them, deleted as soon as Carvio confirms or you disconnect.

Removing the extension from Chrome deletes everything it stored.

Carvio Companion's use of information received from Chrome adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements.

In plain English: Companion copies your customers' contact details into your own Carvio account and nothing else. It doesn't sell, share or keep anything beyond what the move needs.

Storage & security

Data is stored on established cloud infrastructure. All data is encrypted in transit using TLS. We use access controls and monitoring to protect your information.

No system is 100% secure, but we are committed to protecting your data with industry-standard practices.

Data retention

We keep your data while your dealership is active. When a dealership is deleted, deactivated, or stops having a paid plan, we permanently delete its data on the schedule in our terms of service, keeping only the invoices, payment and wallet records, and minimal account record we need for legal, tax and accounting reasons. Copies may remain in our encrypted backups until those backups expire.

Your dealership data belongs to you. You can request a copy of your data before deletion.

Your rights

• Access — request a copy of your data
• Correct — fix inaccurate information
• Delete — request deletion of your data
• Export — request a copy of your data
• Unsubscribe — opt out of marketing at any time

Contact privacy@carvio.ca to exercise any of these rights.

Cookies

We use cookies to understand how you use our website and improve your experience. You can control cookie settings in your browser.

Changes to this policy

When we make significant changes, we'll notify you by email or through the platform. Continued use after changes constitutes acceptance.

Contact us