Terms of service

These Terms govern your use of the Carvio platform and website operated by Tetronix Inc. By creating an account or using Carvio, you agree to these Terms. If you're using Carvio on behalf of a business, you represent that you have authority to bind that business.

Your account

You must create an account with accurate information and are responsible for maintaining the security of your credentials. Notify us immediately at support@carvio.ca if you suspect unauthorized access.

You may invite team members. You're responsible for ensuring all users under your account comply with these Terms.

Your data

You retain full ownership of all data you enter into Carvio — inventory records, customer information, deal data, messages, and any other content you create.

We only use your data to provide and improve the service. We will not access, use, or share your data beyond that, except as required by law.

Your data belongs to you. You can request a copy of your data at any time while your dealership is on Carvio. When a dealership is deleted or stays inactive, we permanently delete its data on the schedule set out in Closing or deleting your dealership, keeping only the records listed there.

In plain English: your inventory, customers, deals, and messages are yours. We just host them.

Acceptable use

You agree not to:

Use Carvio for unlawful purposes
Reverse engineer or extract source code
Disrupt the platform or its infrastructure
Access another user's account without authorization
Transmit spam, malware, or harassing content
Scrape or harvest data by automated means
Resell or redistribute access without permission

Use of Carvio messaging features is additionally governed by Messaging Channels below and our acceptable use policy, which is incorporated into these Terms by reference.

Messaging channels

Carvio provides messaging features that let dealers send and receive emails, text messages, and other electronic communications with their leads, customers, and prospects. Carvio relies on third-party providers to deliver these messages; the current list of sub-processors is set out in our privacy policy. Your use of these features is subject to the rules in this section, the acceptable use policy, and applicable law.

Compliance with anti-spam and telemarketing law

As a dealer, you are solely responsible for the lawfulness of every message you send through Carvio. You must comply with all laws that apply to your messages and recipients, including:

Canada — CASL. Canada's Anti-Spam Legislation requires express or implied consent before sending a commercial electronic message, accurate sender identification, and a working unsubscribe mechanism in every message. You are responsible for obtaining and maintaining records of consent.
Canada — CRTC & DNCL. Where the CRTC's Unsolicited Telecommunications Rules and the National Do Not Call List apply to your calls or texts, you must scrub recipients against the DNCL and your internal do-not-call list and honor opt-outs immediately.
United States — CAN-SPAM. Commercial email to US recipients must include accurate header information, a clear identification that the message is an advertisement (where applicable), a valid postal address, and a functioning unsubscribe mechanism honored within ten business days.
United States — TCPA / FCC. Marketing SMS to US recipients requires prior express written consent. Informational SMS requires prior express consent. Recipients can revoke consent through any reasonable method, including replying STOP, and you must honor revocations promptly.
Other jurisdictions. You are responsible for compliance with any other applicable law (for example, GDPR / ePrivacy where recipients are in the EU/UK, or CCPA / CPRA where recipients are California residents).

Consent, identification, and opt-outs

Send messages only to recipients with whom you have express consent, valid implied consent under CASL (e.g. existing business relationship), or another lawful basis. Maintain records sufficient to demonstrate consent on request.
Identify yourself accurately. Use sender names, email addresses, phone numbers, and dealership identification that truthfully reflect your business.
Include a functioning unsubscribe mechanism in every commercial email, and honor STOP / unsubscribe / opt-out requests on or before the time frame required by applicable law (and in any event without undue delay).
Do not send messages to a recipient after they have opted out, unless and until they re-consent.

Prohibited content and practices

You may not use Carvio messaging to send content that is unlawful, deceptive, fraudulent, harassing, threatening, defamatory, discriminatory, infringing, or otherwise prohibited by applicable law, the Acceptable Use Policy, or the prohibited-use rules of our upstream delivery providers. You may not send messages relating to industries, products, or services prohibited by those providers (for example, certain regulated or high-risk categories).

You may not:

Use purchased, rented, scraped, or appended contact lists, or message recipients with whom you have no prior business relationship and no express consent.
Send at volumes or frequencies that are unreasonable for the recipient relationship or that produce elevated complaint, bounce, or spam-trap rates.
Conceal sender identity, falsify routing or header information, or disable unsubscribe / STOP handling.

Carvio's rights and remedies

We may monitor message metadata (delivery, bounce, complaint, and opt-out rates) to operate the platform. We may suspend, restrict, or terminate your access to messaging features — in whole or in part, with or without notice — if we reasonably believe that:

You have violated this section, the acceptable use policy, or applicable law;
Your messaging is generating elevated complaint, bounce, or spam-trap rates;
A recipient, regulator, or upstream delivery provider has requested suspension or removal; or
Continued sending poses a risk to the platform, other dealers, or recipients.

Without limiting the foregoing, we may permanently disable your dealership's ability to send and/or receive messages through Carvio on a specific channel (for example, email only, or SMS only) or across all messaging channels. A channel ban may be imposed in addition to, or instead of, account termination, and may apply to your dealership, its affiliates, and any successor or substitute account we reasonably believe is associated with the same dealership. Where a ban is imposed, Carvio is under no obligation to deliver or relay further messages — inbound or outbound — on the affected channel(s), and you remain responsible for arranging alternative means of communication with your recipients.

Where a recipient opts out, Carvio records the opt-out on your account so that further messages to that recipient are blocked, and may extend that suppression more broadly where we believe it is necessary to comply with anti-spam law. We will work with you in good faith to lift suppression where you can demonstrate valid consent.

In plain English: you're responsible for the messages you send. If recipients complain, regulators get involved, or our delivery providers flag your sending, we can pause your messaging — or in serious cases, ban your dealership from sending and receiving on a specific channel or across all of them.

Subscription & payment

Carvio is billed monthly. No long-term contracts.

Prices in Canadian dollars unless stated otherwise
Cancel anytime — takes effect at end of billing period
No refunds for partial billing periods
Amounts owed stay due if you cancel, or if your dealership is deleted, deactivated or permanently deleted
Wallet credit is prepaid for usage. It is not refunded, and it is forfeited when a dealership is purged
After you cancel, wallet auto top-up keeps running until your plan ends. Turn it off separately if you don't want it
30 days' notice before any pricing changes
Payments processed securely through Stripe

In plain English: pay monthly, cancel whenever. We don't lock you in. We never see your credit card — Stripe handles that.

Closing or deleting your dealership

There are two ways to stop using Carvio, and they work differently. Please read both before you choose.

Ending your subscription

Ending your subscription keeps your access until the end of the billing period you have already paid for. Nothing is deleted when it ends. What happens to your data afterwards is set out in When we permanently delete a dealership below.

Deleting your dealership

Only the dealership's account holder can delete it, from inside Carvio. Deleting a dealership:

Takes effect immediately. Everyone on your team is signed out and loses access right away.
Is not refunded. Billing stops, and the rest of your current billing period is forfeited. If you want to keep access until the end of the period you paid for, end your subscription first and delete the dealership later.
Does not cancel what you owe. Any amount owed for the time your dealership had access stays due after it is deleted.
Can be undone for 30 days. Until the restore date shown when you delete, the account holder can restore the dealership with its data. Billing resumes from the day it is restored; you are not charged for the time it was deleted.
Becomes permanent after 30 days. After the restore date we permanently delete the dealership's data and it cannot be recovered.

Before you delete

Get a copy of your data first. Request a copy of your data from support@carvio.ca before you delete. Once a dealership is permanently deleted, we cannot recover anything.
Move any phone numbers you want to keep. Your business phone numbers are kept until the dealership is permanently deleted, and are then released to the carrier and cannot be recovered. To keep a number, ask us to port it out before then.
Wallet credit does not carry over. It is kept until the dealership is permanently deleted, then forfeited. It is not refunded.

When we permanently delete a dealership

We permanently delete a dealership's data:

30 days after its account holder deletes it, unless it is restored first;
90 days after it stops having an active paid plan, whether the plan was cancelled and ended or went unpaid. Paying what you owe for the time you had access, before then, restores access with your data;
90 days after we deactivate it, for example for a breach of these Terms;
7 days after sign-up, for an account that was never confirmed or never set up a dealership; and
earlier than the above, if a dealership is already deleted or deactivated and you ask us to.

Permanent deletion removes the dealership's inventory, customers, leads, deals, messages, documents, photos and other files, and its team's user accounts.

Deleting, deactivating or permanently deleting a dealership does not release you from any amount you owe. Unpaid invoices and other charges for the time your dealership had access remain payable, and we may continue to collect them, using the invoices and payment records we keep after permanent deletion.

What we keep after permanent deletion

We keep only what we need for legal, tax and accounting reasons: invoices, payment and wallet records, and a minimal record that the dealership existed, when it was deleted, and who asked for it. Our payment processor, Stripe, keeps its own payment records, with your saved cards removed. Copies of deleted data may remain in our encrypted backups until those backups expire.

While a dealership is inactive

While a dealership is deleted, deactivated, or unpaid past its payment grace period, Carvio provides no service to it. Your website and listings stop receiving inventory and leads, shared vehicle links stop working, syndication stops, and messages are not sent or received. The dealership's data is kept unchanged until it is restored, paid up, or permanently deleted.

In plain English: ending your subscription runs out what you paid for. Deleting is instant, there's no refund, and you have 30 days to change your mind. Grab a copy of your data and move your phone numbers first, because after permanent deletion they're gone. What you owe is still owed, even after your data is gone.

Platform availability

We strive for high availability but don't guarantee uninterrupted access. The platform may be temporarily unavailable for maintenance or due to circumstances beyond our control. We'll notify you of planned downtime in advance when possible.

Intellectual property

The Carvio platform — design, code, features, documentation, and branding — is owned by Tetronix Inc. These Terms grant you a limited right to use the platform as a subscriber, not ownership of any part of it.

Limitation of liability

To the maximum extent permitted by law, Tetronix Inc. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of Carvio, including loss of profits, data, or business opportunities.

Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

Carvio is provided "as is" without warranties of any kind. AI-generated content (pricing suggestions, drafted messages) is informational and should be reviewed before use.

Indemnification

You will defend, indemnify, and hold harmless Tetronix Inc., its affiliates, and its sub-processors from and against any third-party claim, regulatory action, fine, penalty, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or related to:

Messages, calls, or content you send, schedule, automate, or cause to be sent through Carvio, including claims under CASL, CAN-SPAM, the TCPA, CRTC rules, the National Do Not Call List, GDPR / ePrivacy, CCPA / CPRA, or analogous law;
Your violation of these Terms, the acceptable use policy, or applicable law;
Your collection, use, retention, or disclosure of recipient data (including consent records and opt-outs); and
Your dispute with a recipient, customer, employee, or third party regarding messages or content delivered through Carvio.

We will give you prompt written notice of any claim subject to this Section, reasonable cooperation in defending it, and the right to control the defense and settlement (subject to our reasonable approval where the settlement requires us to admit liability or take action).

Termination

You may cancel your account anytime through the platform or by contacting support@carvio.ca. We may suspend or terminate your account for Terms violations or non-payment, with reasonable notice except in urgent cases. What happens to your data when an account is closed, deleted, deactivated or unpaid is set out in Closing or deleting your dealership.

We may also suspend, restrict, or terminate access to specific features — including the messaging features described in Messaging Channels — in accordance with that section and the acceptable use policy. Suspension of a feature does not, by itself, terminate your subscription or excuse non-payment.

Changes to these terms

Material changes get 30 days' notice by email or through the platform. Continued use after the effective date constitutes acceptance.

Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Disputes shall be resolved in the courts of Ontario, Canada.

If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary. The remaining provisions stay in effect.